Barbara Taylor Resume

Qualifications

Experienced Technical Writer with a strong background in process mapping, business process analysis, and capturing current state environments.

Strong knowledge and experience in account reconciliation, balancing, and General Ledger.

Experienced Consumer Loan Post Closer with extensive background in initiating consumer loan applications, closing and funding consumer loans efficiently, and meticulously navigating consumer loan post-closing documentation.

Fluent in Microsoft Office Suite, including Visio, Excel, Outlook, Word, and PowerPoint.

Proficient in creating procedure manuals, flow charts, and graphs to effectively communicate technical information.

Skilled in collaboration, change management, and stakeholder analysis, with an ability to work independently and prioritize tasks.

Contributed to process improvement initiatives while utilizing Six Sigma Yellow Belt Certification.

Knowledgeable in web development languages including HTML, CSS, JavaScript, Python, Django, Flask, SQL, and WorldPress, Figma, and Thunkable interfaces.

Professional Experience

Career Break

Jan 2023 – Current

One of multiple people laid off due to a change in company strategy and a merger.
An intentional pause to focus on full-time caregiving due to an unfortunate trimalleolar fracture accident in July 2023, which required time for recovery until February 2024.
Proactively pursued certifications and concentrated on continuous education, while actively seeking new opportunities.

Technical Writer

SIRVA BGRS Worldwide, Inc., Oakbrook Terrace, IL (Remote U.S. and Canada) May 2022 – January 2023

Collaborated with diverse teams to create technical content, including instruction manuals, communication aids, and process maps.
Documented processes according to company standards and ensured clarity for reader comprehension.
Wrote instructions and how-to guides for internal customers.
Created graphics, charts, and illustrations to supplement technical writing deliverables.
Maintained a comprehensive library and managed updates to technical documentation.
Suggested best practices and optimizations throughout content generation projects.
Ensured timely project completion to meet quality standards.
Reviewed and edited existing documentation created by peers for clarity, grammar, and conformity with regulatory requirements.

Electronic Funds Transfer (EFT) Conversion Specialist, Corporate Operations

Liberty Bank, Middletown, CT October 2021 – April 2022

Conducted settlement and cash transaction reconciliation for multiple interfaces, ensuring accuracy and efficiency.
Administered FISERV alerts and managed debit card inventory for instant issuing.
Processed daily credit card settlements for the entire bank upon receiving individual banking center settlement receipts. Tracked missing receipts to prevent potential cash losses.
Processed ATM cash transaction disputes and check deposit adjustments.
Provided prompt and courteous customer support for internal and external inquiries.
Ensured compliance with bank policies, procedures, and security measures.

Career Break

April 2021 - October 2021

One of multiple people in the department laid off due to a change in company strategy and a company merger.
Started school to learn new technical skills and to obtain certifications in computer science/web development.

Sr. Deposit Operations Coordinator, Corporate Operations

Webster Bank, New Britain, CT September 2018 – April 2021

Managed incoming and outgoing cash transactions across 24 major vaults and overseen all account reconciliations.
Maintained remote cash inventories and monitored insurance cash levels.
Prepared entries for cash funding and cash returns to generate Over and Short reports.
Worked with management to resolve GL balancing issues.
Developed and updated departmental procedure manuals.
Contributed to process improvement initiatives and supported monthly reporting to senior management.
Ensured insurance cash levels in major vaults complied with banking regulations.
Arranged cash orders for banking centers, remote ATMs, and commercial customers.
Handled calls to the Federal Reserve to order coins and currency.

Post-Closing Loan Servicer, Corporate Operations

Webster Bank, New Britain, CT April 2014 – September 2018

Reviewed and processed outstanding documentation for consumer loans with high accuracy rate.
Reviewed daily imaged documents against OnBase system and updated Power Lender.
Prepared investor documents and supplied monthly reports.
Functioned as a point of contact between attorneys and customers to obtain missing documentation.
Finalized processing documents such as title policies, unrecorded mortgages, recorded mortgages, and other required documentation.

Senior teller, Teller II, Teller I

Webster Bank, New Britain, CT November 1993 – April 2014

Greeted customers and fulfilled their requests by processing a variety of transactions, including deposits, withdrawals, check cashing, issuing bank checks, savings bonds, credit card advances, accurately and efficiently.
Collected and verified customer demographic information to assure accurate new account opening.
Closed and funded consumer loans according to the established guidelines.
Ensured that the branch was in balance and the daily work sent to the back-office location for further processing.
Utilized sales techniques to uncover customer needs and offered a full range of consumer and business products.
Supervised and coached team members.
Utilized professional customer service standards while participating in banking center calling initiatives.

Education

Diploma, Data Institute Business School, East Hartford, CT
High School Diploma

Courses and Certifications

SQL for Data Science, University of California, Davis ✤ August 2024 - current ✤
Introduction to Financial Accounting, University of Pennsylvania ✤ May 2024 ✤
Sage 300 Construction and Real Estate – Foundations (Construction edition), Sage University ✤ April 2024 — April 2024 ✤
Designing User Interfaces and Experiences (UI/UX), IBM ✤ March 2024 — March 2024 ✤
Getting Started with Front-End and Web Development, IBM ✤ March 2024 — March 2024 ✤
Introduction to Software Engineering, IBM ✤ March 2024 — March 2024 ✤
Introduction to HTML, CSS, & JavaScript, IBM ✤ March 2024 — March 2024 ✤
SQL Essential Training, LinkedIn Learning ✤ March 20, 2023 ✤
Get Ready for Generative AI, LinkedIn Learning ✤ Feb 20, 2023 ✤
Ten Habits of Mentally Strong People, LinkedIn Learning ✤ Nov 4 2022 ✤
Six Sigma Yellow Belt, LinkedIn Learning ✤ June 2022 — June 2022 ✤
Visio 2021 Essential Training (Office 2021/LTSC), LinkedIn Learning ✤ June 2022 — June 2022 ✤
Root Cause Analysis: Getting to the Root of Business Problems, LinkedIn Learning ✤ June 6, 2022 ✤
Statistics Foundations 1: The Basics, LinkedIn Learning ✤ June 2, 2022 ✤
Python, Coding Dojo at Colorado University ✤ May 2021 — February 2022 ✤
Web Fundamentals, Coding Dojo at Colorado University ✤ May 2021 — February 2022 ✤

Profile

Achievements

Skills

Qualifications

Professional Experience

Career Break

Jan 2023 – Current

Technical Writer

SIRVA BGRS Worldwide, Inc., Oakbrook Terrace, IL (Remote U.S. and Canada) May 2022 – January 2023

Electronic Funds Transfer (EFT) Conversion Specialist, Corporate Operations

Liberty Bank, Middletown, CT October 2021 – April 2022

Career Break

April 2021 - October 2021

Sr. Deposit Operations Coordinator, Corporate Operations

Webster Bank, New Britain, CT September 2018 – April 2021

Post-Closing Loan Servicer, Corporate Operations

Webster Bank, New Britain, CT April 2014 – September 2018

Senior teller, Teller II, Teller I

Webster Bank, New Britain, CT November 1993 – April 2014

Education

Education

Courses and Certifications